The Account Executive is accountable for professionally handling the accounts of each customer they are assigned to, invariably pursue for the smooth functioning of all the training services provided to the customers. Proactively identify the requirements, like visa, ticket and hotel of the customers walk in to the building. Reporting to the Manager Customer Services.
•Manage accounts and customer service activities and staff competence in these areas, so as to optimize and sustain performance, profitability and customer satisfaction
•Proactively ensure fulfilment of ECFT sales strategy and targets and maximize retention of pre-existing business year over year;
•Responsible to document the client’s expectations clearly to training services through proper registration of training;
•Liaise with and utilize support from suppliers and other partners as required
•Work closely with Accounts Receivable Department to ensure receivables are monitored at target levels;
Qualifications & Experience:
required at this level include knowledge of methods and procedures concerning customer satisfaction; knowledge of telephone etiquettes; knowledge to communicate effective and efficiently. Ability required working with customers and other team members to gather data and facts, Ability to keep records and to write the business letters professionally.
•Bachelors Degree in Business Administration or equivalent
•Timely follow up is a critical to quality for this position
•Exceptional telephone skills
•A minimum of 3 years experience in the same or a similar role
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