Sep 022014
 
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mobilink

Industry: Telecommunication/ISP
Category: Client Services & Customer Support
Job Type: Full Time/Permanent
Department: Customer Care
Job Location: All Cities
Gender: Doesn’t Matter
Minimum Education: Bachelors
Degree Title: Hold at least a Bachelor’s degree.
Career Level: Entry Level
Minimum Experience: Fresh(Fresh graduates or individuals with up to 1 year of relevant experience should apply.)
Work Permit: Pakistan
Apply By: Sep 30, 2014
Posted On: Sep 1, 2014
Job Description

The Ideal Candidate Should:

  • Hold at least a Bachelor’s degree.
  • Fresh graduates or individuals with up to 1 year of relevant experience should apply.

Job Description

  • Provide the highest quality of service to customers over the phone with a positive attitude within the defined SOPs of the company
  • Keep abreast with the latest information w.r.t the products, policies and procedures of the company in order to handle customer queries and complaints effectively and efficiently
  • Ensure strict compliance with New Sales Activation/ MNP SOP
  • Provide feedback to the Team Leader on issues and challenges w.r.t his/her job and suggest solutions
  • Actively work towards the achievement of daily quantitative targets
  • Adhere to the the company’ business code of conduct, corporate policies, guidelines, and statutory requirements
  • Regular attend Team Meetings and other learning initiatives.
  • Coordinate and follow-up with multiple stake holders for the resolution of customer’s problems
  • Prepare product or service reports by collecting and analyzing customer information.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Essential Skills

  • Excellent written and oral communication
  • Good interpersonal skills
  • Proficiency in MS Office Suite

Click Here To Apply

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