– Take full responsibility and end-to-end ownership of customer shipments.
– Act as a primary point of contact for customers and communicate proactively to keep customers informed of any issues.
– Ensure smooth execution of the shipment lifecycle by working closely with customers and internal stakeholders.
– Engage in constructive issue resolution. This includes dealing with escalations and complaints.
– Address root causes and seek continuous improvements – constantly look for ways to improve work processes by understanding and being familiar with local KPIs and act in line with set targets.
– Willingness of going the extra mile for the customer.
– Thinking out of the box and with focus on providing solutions.
– Build strong and lasting relationships with customers with a purpose of gaining an understanding for their business, service needs and drivers of success.
– Actively work together with colleagues within and beyond functions and locations.
– Assist the team in realizing the ambitions by sharing knowledge and best practices of processes.
– Display accountability for customer satisfaction by owning and managing customer-facing activities.
|Job Location:||Karachi, Pakistan|
|Job Role:||Customer Service and Call Center|
|Career Level:||Entry Level|
Source: Pakistan Bayt jobsRegister to Apply Bayt jobs