Feb 222017
 
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Take full responsibility for customer experience by managing the end-to-end shipment process in compliance withall company procedures and regulatory requirements for Import/Export areas.
Be fully responsible for customer satisfaction, own, manage all customer facing activities.
Act as contact point for unassigned customers and be their advocate internally within Maersk Line.
Ensure smooth execution of the end-to-end shipment lifecycle, engaging both the customer andrelevant internal stakeholders
Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timelyand effective solutions
Manage / improve day to day process interaction with customers
Be fully responsible for customer satisfaction
Understand claims policy and its impact on company assets and guide customers best possiblethrough any potential claim situation
Commercial intelligence: engage customers in discussions about new business opportunities andcompetitor/market intelligence
Monitor agreed service levels, and identify root cause when targets are not met, advise managementof potential service failures and / or trends.
In general, actively seek out and act on continuous improvement opportunities both in relation tocustomers and internal / external stakeholders
Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.

Job Details

Date Posted: 2017-02-22
Job Location: Karachi, Pakistan
Job Role: Customer Service and Call Center
Company Industry: Shipping

Preferred Candidate

Career Level: Mid Career

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