Take full responsibility for customer experience by managing the end-to-end shipment process in compliance withall company procedures and regulatory requirements for Import/Export areas.
Be fully responsible for customer satisfaction, own, manage all customer facing activities.
Act as contact point for unassigned customers and be their advocate internally within Maersk Line.
Ensure smooth execution of the end-to-end shipment lifecycle, engaging both the customer andrelevant internal stakeholders
Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timelyand effective solutions
Manage / improve day to day process interaction with customers
Be fully responsible for customer satisfaction
Understand claims policy and its impact on company assets and guide customers best possiblethrough any potential claim situation
Commercial intelligence: engage customers in discussions about new business opportunities andcompetitor/market intelligence
Monitor agreed service levels, and identify root cause when targets are not met, advise managementof potential service failures and / or trends.
In general, actively seek out and act on continuous improvement opportunities both in relation tocustomers and internal / external stakeholders
Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.
|Job Location:||Karachi, Pakistan|
|Job Role:||Customer Service and Call Center|
|Career Level:||Mid Career|
Source: Pakistan Bayt jobsRegister to Apply Bayt jobs