Nov 282015

silk bankCustomer Services Officers required at Silk Bank in Lahore

Job Purpose
Responsible for handling the Bank system; Handles payments from various branch and credit card customers. Makes salary transfers, foreign and local transfers, and reconciles cash transactions at the end of the day. The incumbent of this role is also responsible for handling all customer queries and complaints.
Knowledge &Skills Requirement for the Position
Graduate / Post Graduate.
Minimum1 to 2 years experience in a similar role. Experience in cash sorting will also be considered
Position Related Skills
Branch Banking Products & Services Knowledge
Branch Operations Management
Knowledge of Cash Management System
Conceptualizing sales projections
KYC, AML & Internal Control Compliance
Cash / Vault balances Management
Key Responsibilities
Handles the Bank system within the branch to take payments from customers, make demand drafts, account transfers etc.
Coordinates with internal and external auditors to monitor and balance all financial losses.
Handles all customer requests in a timely manner; Looks for ways to improve efficiency and reduce turnaround time.
Reconciles all cash transactions at the end of the day.
Ensures transactions and reporting of activity is accurate and complete.
Ensures adherence to all regulatory guidelines (e.g. proper identification, documentation) when handing over cash.
Ensures verification of all transactions and completeness of source documents, and related supporting documents joined with the Customer Service Supervisor.
Balances ATM, Foreign Exchange transactions with proper documentation.
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