Pakistan – Islamabad
Answer calls and inquiries from all wi-tribe customers or prospects while providing an excellent quality of service, with the objective of ensuring the customers loyalty.This is an Islamabad-based position.
- Answer the calls and inquiries from all customers with courtesy, efficiency and professionalism.
- Process and escalate all customers’ requests following the processes and procedures as defined by the Customer Care direction.
- Serve all customers through defined channels (Call, E-mail and Web Chat).
- Handle, follow up and resolve customer complaints.
- To perform other duties as assigned.
- Follow the company’s SOPs and Policies.
- Basic computer knowledge and technical skills.
- Strong communication skills.
- Handle work under pressure.
- Team spirit.
- Active listening.
- Initiative taker and self-motivated.
- Fast Learner.
- Customer oriented.
- Well versed with geographical whereabouts of major cities of Pakistan.
- Fresh Graduates may apply who have completed their studies.
- Any related experience would be a plus point.
- May be exposed to short, intermittent, and prolonged periods of sitting in performance of job duties.