Dec 232014

wi-tribe jobsExecutive Contact Center required at Wi-tribe in Islamabad

Field:Customer Care 
Contract Type:Contract
Location:Pakistan – Islamabad
Closing date:31-Dec-2014
Summary of Position:
Answer calls and inquiries from all wi-tribe customers or prospects while providing an excellent quality of service, with the objective of ensuring the customers loyalty.This is an Islamabad-based position.

Regular Duties & Responsibilities:

  • Answer the calls and inquiries from all customers with courtesy, efficiency and professionalism.
  • Process and escalate all customers’ requests following the processes and procedures as defined by the Customer Care direction.
  • Serve all customers through defined channels (Call, E-mail and Web Chat).
  • Handle, follow up and resolve customer complaints.
  • To perform other duties as assigned.
  • Follow the company’s SOPs and Policies.

Knowledge & Competencies:

  • Basic computer knowledge and technical skills.
  • Strong communication skills.
  • Handle work under pressure.
  • Team spirit.
  • Active listening.
  • Initiative taker and self-motivated.
  • Fast Learner.
  • Customer oriented.
  • Well versed with geographical whereabouts of major cities of Pakistan.

Education & Work Experience:

  • Fresh Graduates may apply who have completed their studies.
  • Any related experience would be a plus point.

Other Information:

  • May be exposed to short, intermittent, and prolonged periods of sitting in performance of job duties.

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