Sep 112014
 
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wi-tribe jobs

Field: Customer Care Contract Type: Contract
Location:Multiple Cities Closing date:30-Sep-2014
Summary of Position:
To provide front-end customer service at designated wi-tribe care centres.

Regular Duties & Responsibilities:

  • To cater walk-in customers as per company standards.
  • To upsell company’s image through “Customer First Policy” and “Timely Response”.
  • To retain customers and reduce walk-in churn.
  • To sell and upsell services to walk-in customers.
  • To provide preliminary technical assistance to walk-in customers.
  • To resolve / escalate / follow-up complaints for customer’s issue resolution.
  • To ensure shift timings / care centre timings and ambience of care centre.
  • To maintain customer friendly atmosphere.
  • Take ownership of customer issues.
  • To meet all the targets assigned on individual level as well as care centre level.
  • Formal Attire and positive attitude to handle customers effectively.
  • Handling of cash and inventory as per policy.
Knowledge & Competencies:

  • Possess good knowledge of excel and power point.
  • Intermediate level knowledge for technical issue and troubleshooting.
  • Knowledge of company product, services and policies.
  • Positive Attitude.
  • Stress handling & anger diffusion skills.
  • Dedications towards work.
  • Multitasking skills.
Education & Work Experience:

  • 1-2 years similar working experiences in customer care / telecom industry.
  • Must be a graduate and preferably with an MBA from a reputable University / Institute.

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