To lead end-to-end WBG business performance monitoring, manage WBG business strategic planning framework and oversee support for all WBG businesses with delivery of their business strategies, performance management, information and CRM needs in order to facilitate and support targeted business growth and improve business efficiency.
Lead the execution of the WBG business planning framework including market analysis, market sizing, key performance indicator defintions, budget coordination, sales targetting process, business modelling and simulations and business forecasting to ensure that performance is monitored, reported, delivered and
necessary actions are taken to achieve the strategy and plans.
Business Performance Monitoring
Oversee and lead WBG businesses key performance indicators; monitoring and reporting of performance against management objectives and management of respective variable pay plans to facilitate and support targeted business growth in line with the business strategy and plan.
Provide business analysis and manage change management projects and initiatives to faciliate and assist the development, efficiency and governance of the WBG business and enhance customer service.
Oversee and manage business resources productivity measurement and monitoring; capacity planning; CAPEX planning and budgeting and cost improvements initiatives to ensure optimum utilisation of WBG resource in line with the business strategy and plan.
WBG CRM Management
Lead WBG customer relationship management system (CRM) processes, projects and initiatives to faciliate and assist in the development, efficiency and governance of the WBG business and enhance customer service.
Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance
Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation.
Contribute to the preparation of the business area’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalised upon
Policies, Processes, Systems and Procedures
Recommend and implement improvements to departmental policies, procedures and processes covering all areas of activity so that all relevant procedural requirements are fulfilled while ensuring that ADCB delivers best-in-class services, products and innovation.
Identify opportunities to contribute to organisational and departmental change initiatives, programmes and projects taking into account best practice and standards in the business environment.
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions.
|Job Location:||Abu Dhabi, United Arab Emirates|
|Job Role:||Accounting and Auditing|
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