•Be the primary point of contact for assigned CARE customers and act as an advocate for these customers, internally within Maersk Line.
•Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires (including onboarding of customers to the CARE program), amongst others through regular customer visits.
•Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders
•Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives
•Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions in order to pacify the situation and avoid unnecessary cost.
•Manage / improve day to day process interaction with own customers by leveraging detailed customer knowledge, actively engaging with One Team CS counterparts where relevant.
•Be fully responsible for customer satisfaction of assigned customers
•Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation
•Commercial intelligence: engage customers in discussions about new business opportunities, business and support expectations and competitor/market intelligence. Feed relevant intelligence back to stakeholders in Sales and/or TNM
|Job Location:||Karachi, Pakistan|
|Job Role:||Customer Service and Call Center|
|Career Level:||Mid Career|
Source: Pakistan Bayt jobsRegister to Apply Bayt jobs